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MochiFit

Mochi Support

Mochi is a fitness tracking app that helps users log workouts, track runs, monitor nutrition, follow progress, and stay consistent with personalized goals.

Need help with Mochi? Contact us for help with app issues, subscriptions, account questions, data export, bug reports, or troubleshooting.

Subscriptions

Mochi Pro

Mochi Pro subscriptions are managed through the Apple App Store or Google Play, depending on where the subscription was purchased. Users can manage, cancel, or renew subscriptions from their device's app store subscription settings.

Purchases

Restore Access

If you purchased Mochi Pro and do not see access in the app, open Mochi settings and tap Restore Purchases.

Data

Export and Deletion

Mochi stores fitness, nutrition, run, and preference data to provide app features. Users can export their history from the app settings. For privacy or data deletion requests, contact support or review our Privacy Policy.

Common Support Topics

Fast paths to the issues users ask about most

If your request falls into one of these areas, mention it in your email so we can route it faster.

Workout loggingRun trackingGPS permissionsNutrition trackingBarcode scanningProgress historyMochi Pro subscriptionsRestoring purchasesExporting dataImporting dataDeleting app dataBug reportsFeature requests

App Permissions

Why Mochi may ask for access

Camera

Mochi may request camera permission to scan food barcodes.

Location

Mochi may request location permission to track distance and pace during runs.

Notifications

Mochi may request notification permission to send workout reminders.

Health Data

Mochi may request health data access, if enabled, to support fitness progress tracking.

Troubleshooting

Before You Contact Support

  1. 1Update Mochi to the latest version.
  2. 2Restart the app and try the action again.
  3. 3Check camera, location, and notification permissions on your device.
  4. 4Make sure you are signed in with the same Apple ID or Google account used for purchase.
  5. 5Open Mochi settings and tap "Restore Purchases" if Mochi Pro access is missing.

Contact Support

Include enough detail for a faster response

When contacting support, include the details below so we can reproduce the issue or verify your account state more quickly.

  • Your device model
  • Operating system version
  • App version
  • A short description of the issue
Email Mochi Support